Privacy Statement

This is the Privacy Policy of B.V. (Herikerbergweg 292 - 342, 1101 CT Amsterdam, the Netherlands) (hereinafter: “Relax.”, “we” or “us”). The proper handling of personal data is extremely important to us. We therefore take great care when processing and protecting your personal data. This is done in accordance with provisions set out in the applicable privacy laws (including the General Data Protection Regulation).

To ensure your privacy as far as possible, we adhere to the following core values:
  • Information: We wish to inform you about why and how we use your personal data. This is described in this Privacy Policy. You can also contact us if you want to know more. We are transparent about what personal information we use and for which purpose.

  • Limited collection: We take great care to limit the information we collect and use to only that which is necessary for selling our Products and/or providing our Services (as defined below).

  • Security: We take the appropriate measures to secure your personal data and require the same from the parties that use your data on our behalf. Relax. proactively tests on a regular basis its website and app by means of an automated security scan.

  • Individuals’ rights: We respect your rights under applicable privacy laws (including the right to access, correct, or delete your personal data in accordance with such laws).

  • This Privacy Policy describes how we implement these core values and how we respect and protect your right to privacy. It also sets out the basis on which we use your personal data when you book your hotel through our website or app or interact with us or otherwise use our services (contacting our customer service) and applications (jointly referred to as: "Services").

    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

    Relax. offers online travel-related services through our own website and app. This privacy statement applies to any kind of personal information we collect through our Services.

    What kind of personal data does Relax. collect?

    We can’t help you book your perfect hotel or inspire you for your trip without information. So when you use our Services there are certain pieces of information we ask for. For instance your name, contact details, the names and ages of the people travelling with you, your payment information and what your preferred activities are on the trip (events, sights to visits, sports). In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our Services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information.

    Why does Relax. collect and use your personal data?

    The main reason we ask you for personal details is to give you the best online hotel booking reservation as possible. We also use your personal data to contact you and to inform you of the latest deals and special offers or services which we believe may be of interest to you.

    We also share your personal information to third parties. There are different parties integrated into the Services Relax. provides. We share your data which is relevant for your hotel stay and to complete your hotel reservation. There are also other parties which can receive some of your relevant data, which are parties we involve to provide you with the Services of Relax. This includes for example - financial institutions, hotel groups, advertisers, and if we are required by applicable law, governmental or other authorities. We do not sell or rent your personal data. Below we’ll go into more detail about how information you share with us is used and exchanged with these parties.

    How does Relax. make use of the app?

    We also collect and process personal data through the app. This works in much the same way as our website.

    How does Relax. secure personal data?

    We seek to use organizational, technical and administrative measures to protect personal information within our organization.
    Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the contact details provided in this Statement.

    How long does Relax. keep personal data?

    We will keep your personal information for as long as necessary or permitted according to what is said in this Statement and consistent with applicable law. The criteria used to determine how long to keep personal information include:

  • Keeping and servicing our relationship. The length of time we have an ongoing relationship with you and provide the Services to you; or

  • Keeping the information in case of legal obligation. Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

  • Keeping the information to protect our legal position. Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations); or

  • Keeping the information in case of claims. We will keep your personal information for the period in which you might legally bring claims against us (as relevant); and

  • Keeping the information in accordance with regulatory requirements. We will retain your personal information where we are required to do so by regulatory regimes and regulations applicable to us.

  • International transfer of personal information

    Because of the global nature of our organization and our Services, your personal information may be stored and/or processed in a country other than the one you live in. Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place contractual arrangements with third parties.

    How can you control the personal data you have given to Relax.?

    You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below.

    Changes to this Privacy Statement

    We may change this Statement. Any changes to this Statement will become effective when we post the revised Statement on the Services. Your use of the Services following these changes means that you accept the revised Statement.

    Still have questions?

    If you have any questions or complaints about this Statement, please contact our Data Protection Officer via this e-mail:

    Addis Ababa



    Cape Town


    Dar es Salaam





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